Here's an interesting perspective on how to fix customer service. It's from the New York Times but the lessons are universal - if you really have some time on your hands check out the comments there are a lot of angry people out there with a lot to say on this topic.
Post is here
Groupon’s strange concoction - If Groupon wasn't having a bit of a giggle over its daily offering of a Japanese BBQ, followed by a semen analysis and a drainage breast massage - we cert...
5 years ago