This bloke from Information Week in the US makes the case why customer service should be a top priority during the recession not an expendable cost you can skimp on.
http://www.informationweek.com/blog/main/archives/2009/08/is_recession_ma.html;jsessionid=HX43UU3JNVBOXQE1GHRSKH4ATMY32JVN
12 years ago
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